MHC Kenworth: How I Deal With a Truck Problem I Haven’t Seen Before
One of the biggest changes in my confidence at MHC Kenworth came when I realized I didn’t need to immediately recognize every truck problem. There...
MHC Kenworth: My End-of-Shift Routine Before I Leave for the Day
The last fifteen minutes of a shift can save a surprising amount of time the next morning. I used to reach the end of the...
MHC Kenworth: What I Learned About Working With Parts and Service Together
One thing I didn’t fully understand at first was how closely the service and parts sides of a truck dealership depend on each other. A...
MHC Kenworth: How I Got Better at Explaining Truck Problems to Customers
Understanding a truck problem and explaining that problem to someone else are two completely different skills. When I first started dealing with technical information, I...
MHC Kenworth: What I Check Before Starting a Truck Service Job
One thing I learned from working around truck service is that the first few minutes can affect everything that happens afterward. It’s tempting to start...